Education for the Public
About 911 in Maury County
Learn about the 911 emergency services in Maury County to help you and
your family understand our services and how to remain safer in your community.
your family understand our services and how to remain safer in your community.
When and How to Use 911
You should only call 911 in EMERGENCIES – when you or someone else is seriously hurt or is experiencing life-threatening conditions. An emergency is any situation that requires the immediate assistance of a police officer, firefighter, or emergency medical services.
IF YOUR SITUATION IS
AN EMERGENCY...
1. Dial 911.
2. Clearly state where you are.
3. Clearly state what your emergency is.
4. Give your address AND the nearest intersecting cross street (very important for verifying the address)
For example:
"I live in Columbia at 123 S. Main Street near Carmack Blvd."
"I live in Mt. Pleasant at 500 Poplar St., near Garden St."
If an address isn't available, use landmarks such as billboards, mile markers, buildings, street signs, etc., to describe your location.
5. Stay on the line – do not hang up until the operator has all the necessary information. The operator or an EMS dispatcher may ask you questions regarding the emergency or provide you with instructions for stabilizing a patient before an ambulance arrives. If possible, stay by the phone if the 911 call-taker needs to call you back.
2. Clearly state where you are.
3. Clearly state what your emergency is.
4. Give your address AND the nearest intersecting cross street (very important for verifying the address)
For example:
"I live in Columbia at 123 S. Main Street near Carmack Blvd."
"I live in Mt. Pleasant at 500 Poplar St., near Garden St."
If an address isn't available, use landmarks such as billboards, mile markers, buildings, street signs, etc., to describe your location.
5. Stay on the line – do not hang up until the operator has all the necessary information. The operator or an EMS dispatcher may ask you questions regarding the emergency or provide you with instructions for stabilizing a patient before an ambulance arrives. If possible, stay by the phone if the 911 call-taker needs to call you back.
IF YOUR SITUATION IS
NOT AN EMERGENCY...
Please call the proper non-emergency number found in your phone book or through directory assistance.
Calling 911 for a non-emergency reason ties up phone lines that could be servicing real emergencies – and is also against the law in many states: Non-emergency phone numbers. (Change to Maury 911 resource page)
For information on road and traffic conditions in the area, call 5-1-1 or visit the 5-1-1 website.
Non-Emergency Numbers
Calling 911 for a non-emergency reason ties up phone lines that could be servicing real emergencies – and is also against the law in many states: Non-emergency phone numbers. (Change to Maury 911 resource page)
For information on road and traffic conditions in the area, call 5-1-1 or visit the 5-1-1 website.
Non-Emergency Numbers
Teaching 911 to Children
How many times have you heard a story on the news about a young child who saved the life of their mother, father, or sibling because they knew to call 911? Those brave children obviously knew what to do in an emergency.
With the number of children using cell phones these days, proper 911 cell phone protocol needs to be taught.
And we can help you with that.
With the number of children using cell phones these days, proper 911 cell phone protocol needs to be taught.
And we can help you with that.
Parent Letter
Click below for a sample letter to send home to parents to inform them of the 911 curriculum learned and how these ideas can be reinforced at home.
Download Parent Letter
Download Parent Letter
Teaching 911
Teaching children how to use 911 is critical. We invite you to read this information designed for teachers and parents of elementary school children.
Download Curriculum
Download Curriculum
CELL PHONE CONSIDERATIONS
Maury County, Tennessee is home to four municipalities – Columbia, Mt Pleasant, Spring Hill, and Maury County. Each of these municipalities has its own political and geographic boundaries, and most have separate fire, emergency, and law enforcement agencies.
These multiple political and geographic boundaries directly affect how the Maury County 911 system works, especially when a call to 911 is made from a cell phone. That’s because cellular calls are often not automatically routed to the proper Public Safety Answering Point (PSAP) because the wireless signals travel beyond municipal boundary lines.
In many cases, a 911 caller may need to be transferred to the proper agency in the area. That is why it is imperative that anyone who calls 911 from a cell phone tells the dispatcher exactly where he or she is, and, if possible, what city/community the call concerns.
Contact Us
These multiple political and geographic boundaries directly affect how the Maury County 911 system works, especially when a call to 911 is made from a cell phone. That’s because cellular calls are often not automatically routed to the proper Public Safety Answering Point (PSAP) because the wireless signals travel beyond municipal boundary lines.
In many cases, a 911 caller may need to be transferred to the proper agency in the area. That is why it is imperative that anyone who calls 911 from a cell phone tells the dispatcher exactly where he or she is, and, if possible, what city/community the call concerns.
Contact Us
VOIP CONSIDERATIONS
VoIP (Voice over Internet Protocol) phone service refers to calls transmitted over the Internet instead of a regular landline.
It is also known as:
Please review the FCC Consumer Advisory VoIP and 911 Service: http://www.fcc.gov/cgb/consumerfacts/voip911.pdf
While VoIP offers advantages over landlines to consumers such as lower cost and greater mobility, most service providers have 911 service limitations that you need to know about if you are considering VoIP.
Contact Us
It is also known as:
- Broadband phone
- VON (Voice On the Net)
- Cable phone
- Digital phone
- Internet or Net phone
Please review the FCC Consumer Advisory VoIP and 911 Service: http://www.fcc.gov/cgb/consumerfacts/voip911.pdf
While VoIP offers advantages over landlines to consumers such as lower cost and greater mobility, most service providers have 911 service limitations that you need to know about if you are considering VoIP.
Contact Us
BASIC AND ENHANCED 911 SERVICE
There are currently two 911 emergency service standards for VoIP –
Basic and Enhanced.
With Basic 911, you must tell the dispatcher your location and your phone number. If, for some reason, your call is disconnected before you’ve relayed your information, emergency services will not know where you are.
With Enhanced 911, your location and phone number are displayed to the dispatcher. This could help save valuable time when emergency services are needed as quickly as possible. The VOIP provider will normally ask you to provide your address information when you sign up for the service. Be sure you provide your complete and correct address information: (Address number (1234), Street name (Poplar), Street type (Ave, Pike, etc.), Apt No. (1,2,3, A, B, C).
Contact Us
Basic and Enhanced.
With Basic 911, you must tell the dispatcher your location and your phone number. If, for some reason, your call is disconnected before you’ve relayed your information, emergency services will not know where you are.
With Enhanced 911, your location and phone number are displayed to the dispatcher. This could help save valuable time when emergency services are needed as quickly as possible. The VOIP provider will normally ask you to provide your address information when you sign up for the service. Be sure you provide your complete and correct address information: (Address number (1234), Street name (Poplar), Street type (Ave, Pike, etc.), Apt No. (1,2,3, A, B, C).
Contact Us
BURGLAR AND FIRE ALARM
If you have a burglar or fire alarm system that dials a monitoring station, you may find that some VoIP services are incompatible with your alarm system. In these circumstances, your alarm may not reach the monitoring station or emergency services when activated.
Check with your alarm system provider to determine if it can.
Contact Us
Check with your alarm system provider to determine if it can.
Contact Us
POWER OUTAGE
Some VoIP providers do not include power backup, and phone service will not be available with cordless phones during power outages.
Contact Us
Contact Us
USING VOIP IN MULTIPLE LOCATIONS
Some VoIP providers enable you to use your telephone in different areas with separate broadband connections. However, if a call is dialed to 911 from an area other than your home location, the call could be routed to the wrong 911 facility: resulting in a long delay or lack of emergency services.
Contact Us
Contact Us